OUR SERVICES
Kelmar Logistics offers a range of first-class services, guaranteeing customers a peace of mind and security in the field of logistics. We are committed to earning your trust; therefore, we are always at your disposal.
By choosing our services you’ll obtain a partner, who will help you bring your company to excellent results. We look forward to establishing a lasting and successful business relationship with you!
Call center
We are proud of our multilingualism with which we guarantee our customers excellent support on all EU markets.
Our call center staff is composed of fluent speakers, well-informed about market needs, trained in troubleshooting and customer support. With tests and training, provided from the beginning of their employment relationship, we are able to assure you a high-quality service. The call center has proven to be the most important service for our customers and with its help we managed to lower the percentage of refused / undelivered parcels to the bare minimum. Become one of our satisfied customers and join the companies that already trust us from Slovenia, Bulgaria, Serbia, Croatia, Italy and elsewhere.
In addition we offer:
- Exchange / returns support
- Accepting orders / pre-orders
- Support for your clients as an info point
Warehouse Management
Our warehouse is protected by an alarm system and with numerous security cameras and has temperature control. Cleaning is carried out on a daily basis and the products are stored on iron or wooden shelves. We also store pallets.
We can proudly say that we offer a high storage capacity and excellent care of your products.
Transportation
Our current partners for the shipment of parcels are GLS and DPD, in addition we also offer our transport to neighboring countries.
In Slovenia and nearby countries, delivery takes place within 24 hours.
For other countries, delivery times are 48-72 hours.
Flex delivery
Delivery options for recipients:
Available before the start of delivery and after the first, second or third failed delivery attempt.
- Delivery to the same address, but on a different date.
- Delivery to a new address.
- Delivery to GLS Parcel Shop.
- Delivery to GLS Locker.
- Personal collection at the closest GLS depot.
Flex delivery process
- Step 1: information on the start of the shipment - Our company prepares the package and forwards to the courier all the necessary information for delivery (including e-mail address and telephone number). This first flow of information activates Flex delivery. GLS then informs the recipient via e-mail or SMS that the package is on its way and the amount due.
- Step 2: Information on the estimated delivery date - When the courier service scans the package, the recipient receives a message with the estimated delivery time, containing the name of the courier service and the customer service telephone number.
- Step 3: Delivery options - In case of a failed first delivery attempt, the recipient is immediately notified via email or SMS. This message contains a link, through which the recipient can organize a new delivery, even to another address or another date.
Address correction and order preparation
This service can be performed through your platforms or by sending us an email with your orders in Excel format.
After receiving the orders, they are arranged and corrected in detail and uploaded to the courier’s server. If you have also chosen our packaging service, you can relax and be sure that your products will leave the warehouse protected, in quality packing and will arrive intact.
If packing is done by you, we will notify you when everything is ready for printing the labels.
- Steps for order preparation:
- Send us an excel file with your orders
- Order addresses are corrected and uploaded to the courier's server
- Everything is prepared for packing
Pick and pack
Once the orders have been reviewed and corrected, we print them. A box of suitable size is made for each order. The selected items are then appropriately protected for the trip. Prior to shipment, the packages are inspected several times to ensure that the delivered product is undamaged.
Larger shipments or shipments of larger volume are sent on the Euro pallet, which is also adequately protected.
- Steps for preparing your packages:
- Printing the labels
- Product is appropriately protected and packed
- Inspection prior to shipment to ensure that the delivered product is undamaged.
Package tracking, package status report
Your shipments are carefully shipped off and visible in the system until delivery to the customer.
We provide you with the tracking numbers of sent packages and a stock report on a daily basis, and we send you a report on the status of packages on a weekly basis (delivered, in delivery, not delivered). In case of a problem with delivery, we activate the call center, and solve the problem, arranging a re-delivery.
Website and social media support
- Support on social networks and platforms includes:
- Helping customers complete their order
- Handling complaints
- Product information
Translation services and Website creation
Multilingualism is our trump card, so we also offer translation of web pages and texts.
If you don’t already have a website, our experts will create it according to your wishes.
Why Work with Us?
PROFESSIONALISM
Our company is composed of a professional and reliable team of experts.
SUPPORT
Rapid response and resourcefulness in solving any problem.
EXPERIENCE
Years of experience in the logistics industry.
AFFORDABILITY
Top-class services at a great price.
